The Confluence Group and Denver Water published article #3 in a series relating to mobile work management benefits, project management, and outcomes assessments. The article can be found in the February 2013 edition of the AWWA Journal. This third article focused specifically on how Denver Water was able to achieve a 3-year ROI on the project and at the same time, dramatically improve customer service.

In September 2012, National Meter and Automation (NMAAI) went live with the CGMobility cloud solution, or software as a service, to help service a 5 year Automatic Meter Reading (AMR) project for the City of Wichita, KS. NMAAI will replace over 150,000 water meters and install new Itron ERT® modules to help the City better serve its customers.

CGMobility: Mobile work management system for wastewater preventative and corrective maintenance work
In June 2012, Metro Wastewater Reclamation District selected CGMobility to help manage all mobile work for their maintenance field crews. CGMobility will be used for all field work as directed from the Infor EAM work and maintence management system. CGMobility will also be used to record and process actual work time for each crew member, sending that information to ETS, an employee time tracking system.

mPlatform: Mobile work management system for water utility field service

In mid-December 2011, Confluence Group brought Denver Water live on an iteration of its mobile work management system. The solution enables the real-time integration of over 70 different work types from Oracle CC&B to the mobile work platform; streamlining a complex manual process heavily reliant on paperwork, extensive radio and cell phone calls.

Now Denver Water's Customer Care and Customer Service Field groups fluidly execute a business process of human and technical services to the benefit of Denver Water's rate payers. When these customers call for assistance, those work transactions are routed to the right technician at the right time.